Store Manager - Kingston Eden Walk - 37.5 Hours

Location: Kingston
Department: Store Manager
Salary: Competitive

We never underestimate how essential our colleagues are to keeping our business moving and growing.  We are looking for people who are passionate about our products. You are what makes Ryman, and in return we do everything we can to make it a great place to work.

The Job: Store Manager  

WHO’S RIGHT FOR THE ROLE?
All the teams in Ryman, in our stores and in our Retail Support Centre, demonstrate how passionate about retail we are, by putting our customers first and sharing the vision to keep our customers at the heart of everything we do. We deliver results with energy, enthusiasm and passion. We are all resilient, innovative and adaptable team players.

WHAT YOU WILL DO

  • Be an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Take full accountability and responsibility for every aspect of your Branch
  • Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Create a great working environment for your team, leading by example and motivating your colleagues to drive sales, profitability and achieve agreed objectives
  • Encourage and recognise outstanding team and individual performance to maintain and improve team motivation and store morale.
  • Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
  • Manage and minimise all controllable costs efficiently and within planned budgets
  • Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
  • Recruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours.
  • Improve colleague retention by positive employee engagement
  • Minimise sickness absence by effectively leading and managing your team
  • Conduct investigations and disciplinaries where required, ensuring compliance with all company policies and procedures
  • Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
  • Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all Team members as per company policies and procedures
  • Operate the till in an efficient manner, processing all transactions with a high regard to customer care and loss prevention procedures and ensure team compliance
  • Acquire and promote a high level of product knowledge and continue to develop that knowledge both for yourself and your team
  • Recognise and act upon opportunities to increase the value of sales by ensuring your and your team offers the appropriate additional items
  • Conduct annual performance reviews with your team
  • Ensure you keep the team fully informed and ensure two way communication is promoted through regular one to ones with your management team and the wider sales team
  • Drive a culture of coaching and development within the Branch in order to allow colleagues to reach their full potential and create a talent pool to contribute to both the Branch and wider business succession plans
  • Attend all required meetings and training courses
  • Assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures

WHAT WE WOULD LIKE TO SEE IN YOU
  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Ability to handle multiple tasks and challenges whilst meeting deadlines
  • Ability to adapt to change, every day is different and the pace is fast
  • Willingness to “roll up your sleeves” and get stuck in
  • Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities
  • Ability to problem solve and propose effective solutions
  • Strong communication and collaboration skills
  • A dedication to learning and developing your own skills and those of your team
  • Flexibility towards working hours and location
  • A strong background in team management

WHAT YOU WILL GET FROM US
  • Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role if you wish to progress within our business
  • A great team to work with where everyone is supported to make a difference at all levels
  • An opportunity to complete an apprenticeship in management
  • Fantastic weekly bonus (discretionary) of up to 50% of your weekly salary should you and your team achieve your agreed weekly KPI targets
  • Annual bonus (discretionary) of up to 10% of your salary if your Branch achieves agreed KPIs
  • Ongoing incentives to reward performance, including an annual incentive trip abroad for our top performing managers
  • Generous discount at Ryman and the other brands within the Theo Paphitis Retail Group


Please note this job description is not exhaustive and you may be required to carry out other duties as and when required.

Benefits

Apply

Kingston
1 Eden Walk
Kingston

KT1 1BJ
KingstonEdenWalk@rymanservices.co.uk